This Privacy Policy (“Policy”) explains how Connect Call, Inc. (“Connect Call,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you:
Use our SMS Messaging Service (including A2P 10DLC messaging)
Visit our websites or portals
Interact with us offline (e.g., customer support calls)
By accessing or using our services, you consent to the practices described herein.
1.1 Personal Information
Account & Registration Data: Name, company name, mailing address, email, phone number, billing information (e.g., credit card, ACH).
Subscriber Data: End-user phone numbers and Opt-In/Opt-Out records required for A2P 10DLC compliance.
Usage & Transactional Data: Message content (as needed for delivery), timestamps, delivery status, API logs.
Support & Correspondence: Records of your communications with our support or sales teams.
1.2 Technical & Usage Data
Device & Connection Information: IP address, browser type, operating system, device identifiers.
Cookies & Tracking: Browser cookies, web beacons, and similar technologies to operate and improve our websites.
1.3 Aggregated & Derived Data
Non-identifiable metrics, analytics, and reports derived from Personal Information.
We use Personal Information to:
Provide & Improve Services
Deliver and manage your SMS messaging campaigns (A2P 10DLC).
Authenticate you, process transactions, and maintain your account.
Compliance & Security
Fulfill legal obligations under TCPA, CTIA guidelines, CCPA, and carrier regulations.
Conduct audits, fraud prevention, and security monitoring.
Communication & Support
Respond to inquiries, send notices, and provide customer service.
Send you administrative messages (e.g., service updates, billing notifications).
Marketing & Promotions
With your consent, send promotional offers via email or SMS.
Analyze campaign performance and tailor future marketing (you may opt out at any time).
3.1 Service Providers & Partners
Carriers & A2P 10DLC registries (for Brand/Campaign registration and message delivery).
Payment processors and billing platforms.
Cloud hosting & analytics vendors.
3.2 Legal & Safety
To comply with subpoenas, court orders, or legal process.
To investigate or prevent fraud, security breaches, or other prohibited activities.
3.3 Business Transfers
In connection with a merger, acquisition, or sale of assets, provided the acquirer agrees to protect your information under this Policy.
3.4 With Your Consent
We may share your information for any purpose disclosed at the time of collection.
We implement industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of data, including:
Encryption of data in transit (TLS) and at rest.
Regular security assessments and penetration testing.
Access controls and audit logging.
Account & Billing Data: Retained for at least seven years to comply with financial and tax regulations.
Message & Subscriber Records: Retained for a minimum of two years (per carrier requirements) to support compliance audits.
Inactive Accounts: We may delete or anonymize data after three years of account inactivity, unless legal obligations require longer retention.
Depending on your jurisdiction, you may have the right to:
Access & Correction: Request a copy of your Personal Information or correct inaccuracies.
Deletion: Ask us to delete your Personal Information, subject to legal obligations.
Opt-Out of Marketing: Unsubscribe from promotional emails or SMS at any time by following the instructions in those messages.
Do Not Sell or Share: California residents may request that we do not sell or share their Personal Information (CCPA).
To exercise any rights, email [email protected] or call 1-800-555-1234.
Your data may be processed or stored in the United States. When we transfer Personal Information across borders, we use appropriate safeguards (e.g., Standard Contractual Clauses) to ensure its protection.
Our services are not directed to children under 16. We do not knowingly collect Personal Information from anyone under 16. If we learn we have collected data from a child under 16, we will delete it promptly.
We may update this Policy from time to time. When changes are material, we will post a prominent notice on our website or notify you by email. Continued use after updates constitutes acceptance.
If you have questions or concerns about this Policy, please contact:
Connect Call
Attn: Privacy Officer
9 W Forest St Suite 314B
Brigham City, Ut 84302
Email: [email protected]
Phone: 1-801-457-2255